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Bethesda Leaks Personal Details of Fallout 76 Customers | News & Opinion

Bethesda's system started sharing support tickets with everyone on the support forum, which meant personal information was also being shared including names and addresses. Bethesda has since resolved the problem without explanation.

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Bethesda Leaks Personal Details of Fallout 76 Customers | News & Opinion

The launch of Fallout 76 has been beset by problems. They began with the game deleting 50GB of data during the beta and most recently upset those who paid $200 for the Collector's Edition by shipping them a cheap nylon bag. However, the problems extend to support for the game, too.

@BethesdaSupport I am receiving other people's support tickets on my @bethesda account. I have numerous people receipts for power armor set that includes their email & home address and the type of card used. This is not good, right? #Fallout76 pic.twitter.com/KUpGCNfIF0

— Jessie Tracy (@JesscaTracy9) December 5, 2018

As Kotaku reports, earlier this week Bethesda's support system started sharing the support tickets of those requesting replacement Fallout 76 bags with other players filing similar tickets. It meant if you started a support ticket, chances are you could also view other tickets players had posted. The details shared included screenshots, names, and addresses among other things. You can see what was happening from the screenshot included in Jessi Tray's tweet above.

The damage is limited because the personal information leak looks to have only happened with other Bethesda customers and not the wider public. That's not to say the information hasn't been shared by one or more of those customers, but it seems unlikely.

So far, Bethesda hasn't explained what happened, but LadyDevann, a community manager on the Bethesda forums did confirm yesterday that the issue had been resolved. What followed her post was lots of questions asking for an explanation. The discussion has now reached 11 pages in length and none of the posts are Bethesda offering further clarification.

I'd guess Fallout 76 is fast disappearing from people's hottest games of the holidays lists.

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